Shipping & Delivery
All orders are dispatched using eParcel Express Post - meaning super fast delivery to your customers. We only deliver to Australian addresses.
All of our orders are packed in plain satchels, or boxes, and have no mention of this website. In addition, there is no detail of the contents of the package, on the outside of the parcel, rendering it very discreet and private.
$9.95 Flat-Rate Express Post Shipping
Australia - there is a $9.95 Flat-Rate postage charge per order - no matter the weight. This is for eParcel Express Post shipping with Australia Post, or Toll.
If a parcel is dispatched, and when Australia Post attempt delivery no one is home, they will leave a "calling card" in the letter box, notifying the customer of the parcel delivery attempt, and the location (generally their local post office) of the parcel - where it can be picked up. In order to pick up a parcel of this nature, some photo ID, and a proof of living at that address will be required to be presented. A signature will also be required, and this also prevents fraud.
All parcels are sent with either the eParcel Express Post service, or Toll, and both come with a "Next Business Day" delivery. From our experience, this means next business day to all Australian cities, and generally if your customer is not in a remote part of WA or Queensland. If your customer is in one of these remote locations then please allow up to 3 working days for delivery.
All orders are sent with tracking, meaning at any point in time you can reference your customers order shipment email and that will have a tracking link, so you can track your parcel. Sometimes Australia Post can take 6-12 hours to update upon initial lodgement of your customers parcel.
Non-Receipt of Parcel
We follow normal Australia Post regulations, meaning we will wait 7 business days, to see if the parcel turns up. If it has still not turned up, then we launch the formal investigation.
In the very unlikely event of a parcel being lost in the post, then we can and always do launch a formal investigation with Australia Post, or Toll and seek to locate the parcel. This will take a few days to complete, but they can and do generally find parcels that have been lost in the process, or miss-delivered. Recovery of these parcels is possible if reported within a timely manner. If beyond 30 days then it is unlikely you will be able to recover your customers miss-delivered parcel.